Course Description

Without the proper training, two things can stand in the way of effective listening: bad habits and style differences. The first step to becoming a better listener is to break and eliminate those habits. The second step is to understand the different ways people listen, along with its benefits and potential trouble spots. Effective Listening Skills can help anyone become a better listener. Using a five-step process, individuals learn how to eliminate barriers to good listening, improve communication skills, maximize productivity, and build interpersonal relationships.


E-Learning | 1.0 HR

Course curriculum

  • 1

    Introduction

    • Overview
  • 2

    Chapter 1

    • The Importance of Listening

    • Test Your Knowledge
  • 3

    Chapter 2

    • Steps to Active Listening

    • Test Your Knowledge
  • 4

    Chapter 3

    • Skills to Improve Understanding

    • Test Your Knowledge
  • 5

    Chapter 4

    • Review
  • 6

    Course Survey

    • Course Survey